Kelly Szabo

Created Unsubscribe all users in a company from outbound emails Commented on Automate CSAT survey after conversation closureThat’s amazing thank you :) beats me trying to get zapier to do what i want haha Commented on Automate CSAT survey after conversation closureIs there an update on this one at all? We are getting pushed for better analytics and feedback from clients and we are struggling as it is as its all manual.Upvoted Automate CSAT survey after conversation closure Upvoted Enable per-agent graph in Support Analytics Created Trended Analytics Charts for Support Metrics (TTFR & TTR)Created Google Sheets Integration for Support Analysis Created New Flag post for Feature requests to notify users Upvoted Chat Rating Functionality Upvoted Sentiment analysis for support conversations/tickets Upvoted Support Conversation labels for analytics and global summary Upvoted Support Featurebase surveys in the Help Center Upvoted Survey automatically repeat after X time Commented on NPS survey in the Messenger widgetbe good if you could set these to auto send after ending a support query Upvoted NPS survey in the Messenger widget Created Detailed Analytics and Reporting for Conversation Data Attributes (CvDAs)Upvoted Get new message notifications to Slack Upvoted Bulk export support conversations for analysis Upvoted Bulk actions in the users module Upvoted Optional field for changelog entries to enter a product version Upvoted Better experience for "multi-product" companies Created Export list of support tickets by user Created Built-in Client-Specific Support Reporting Upvoted Integrate Survey Widget into Standard Messenger Widget Upvoted [Messenger] Setting to have more minimalistic inbound Message Notification Indicator Upvoted Customizable Email Footer with Agent Details and Company Information Upvoted Customizing the sender signature for support emails Upvoted Mobile app for the Support Platform