James Stevens

Upvoted Support reliable incremental ticket extraction across linked conversation changes Upvoted updatedAt field always equals createdAt in API v2 Upvoted Pause SLA clock based on Ticket Status Created CC other users Created View-only Team access for Lite users Upvoted AI conversation attribute categorization Upvoted Customizable inbox views Created Support exporting ticket analytics via CSV/Excel Upvoted Workflows support for Feedback module Upvoted Customize/disable end-user notifications for changelogs & feedback status updates Created Option to remove or customize AI disclaimer in email replies Created Restrict Support Email to Registered Users Only Created Restrict "Similar posts" suggestions to current board and respect permissions Commented on Support Module WebhooksI would need this to be able to track more advanced SLAs Upvoted Support Module Webhooks Upvoted ServiceNow Integration Upvoted SLA support for feedback posts (bug reports, etc.)Upvoted Support for multiple support emails - Team and Team member based Email Sender IDs Upvoted View customer & company specific analytics Upvoted Push existing Jira issues to Featurebase Upvoted AI Comment summarization Upvoted Allow creating multiple help centers in Featurebase Upvoted Better experience for "multi-product" companies Upvoted Service Level Agreements (SLAs)Created Zendesk Integration for Vendor Ticket Escalation Upvoted Removing a user not working