Amr from Lunch Flow
Building lunchflow.app 👨💻
Created Include email subjects in inbox searchUpvoted Mermaid Diagram SupportUpvoted Drawing functionality in articles (flowcharts, tree diagrams, etc)Upvoted Automatic Help Center updates with AIUpvoted API documentation in FeaturebaseCreated [Multi-Party Conversations] Automated Synchronization for Linked Customer and Provider ConversationsCommented on Side conversations - collaborate with external partners inside ticketsThis is critical for me as well. In my project, Lunch Flow, we connect with multiple open banking providers, each with their own support email and requirements on the necessary details to include. When an end user reports an issue, there'll typically be back and forth between the…Upvoted Side conversations - collaborate with external partners inside ticketsUpvoted Custom statuses at board levelUpvoted API for support platformUpvoted Custom SMTP servers for mail sendingUpvoted Copies of outbound email replies in Gmail inboxUpvoted Removing a user not workingUpvoted Workflows & automations for the Support PlatformCommented on Let qualification attributes merge email to an existing userIn the meantime, I’ll be content with the ability to set a customer manually on conversations while this gets updated :) This is helpful in case they share something other than the email, or if they reach out from a different email address for example.Created Let qualification attributes merge email to an existing userUpvoted MCP for FeaturebaseUpvoted Support Module WebhooksUpvoted Email auto replies for support conversationsCreated Allow downloading videosCommented on Incoming Email had 'Best Regards' cut offAnother issue: quoted text in the email message is removed. i.e. Email in my email client Email in FB inbox Much harder to read and follow. The raw email is appreciated, but it’s disruptive to have it in a new tab, would be great if it was simply a toggle in the message.Upvoted Service Level Agreements (SLAs)Upvoted Auto-translations chatsCreated Option to toggle full/raw (un-parsed) email versionCreated Incoming Email had 'Best Regards' cut offCommented on [Email Notifications] Email notifications on incoming chats or new unanswered repliesIt’s very challenging to stay on top of these notifications otherwise, so very much looking forward to this! Another option is PWAs, which would avoid the need for a complete mobile app, and allow you to send on-device notifications as well.Upvoted Customizing the sender signature for support emailsCommented on Send email notification to users if they're not active on chat.follow up messages did work, thank you :)Upvoted When doing initial reachout, the 5min email followup messages are not sentUpvoted Mobile app for the Support Platform